Privacy Policy

1. Introduction

https://www.hemiley.com(the "Platform") provides free online productivity tools across categories including PDF Tools, Image Tools, Writing Tools, Developer Tools, SEO Tools, Finance Tools, Career Tools, Student Tools, Business Tools, Productivity Tools, and more — as well as Premium Tools and professional services offered through our Services section.

We are committed to protecting your privacy. This Privacy Policy explains what information we collect, why we collect it, how we use it, and your rights as a user. Hemiley is the Data Fiduciary for personal data processed through the Platform under the Digital Personal Data Protection Act, 2023 and the Digital Personal Data Protection Rules, 2025.

Where the Act requires your consent, we ask for it separately from these Terms and from use of a tool. Using the Platform does not, by itself, authorise optional processing such as analytics.

2. Who We Are

Hemiley operates a web-based platform that includes free online productivity tools, a Premium Tools section offering access to select third-party AI-powered tools and software subscriptions, and paid professional services through the Platform.

Our online tools may be used without registration or account creation. The availability of free tools does not mean that all services and products offered through the Platform are free.

Premium Tools and professional services may be subject to fees. Where a service or product is chargeable, the applicable pricing, scope, and commercial terms will be communicated and agreed upon before a transaction is completed.

Examples of information processed in connection with paid services or Premium Tools include contact details, order information, project requirements, communications, quotations, service-related records, and payment or billing information where applicable.

3. Information We Collect

3.1 Information You Voluntarily Provide

We only collect personal information when you choose to submit it through forms on our Platform. This may include:

• Full Name
• Email Address
• Phone Number

Examples of forms where this may occur include:

• Contact Form
• Request a Tool Form
• Service Enquiry or Project Forms
• Premium Tool purchase or checkout forms

We do not intentionally collect personal information beyond what is necessary for the purpose of each form.

3.2 Information Collected Automatically

When you visit our Platform, certain technical information may be collected automatically by our analytics and hosting services. This typically includes:

• Browser type and version
• Device type and operating system
• Pages visited and time spent on the Platform
• Referring URLs
• General geographic location (country or city level — not your precise location)

This information is collected in an aggregated, non-identifiable form and is used solely to understand how our Platform is used and to improve user experience.

3.3 Files and Documents Uploaded to Tools

Several tools on our Platform — particularly PDF Tools and Image Tools — allow you to upload files for processing (e.g., merging, compressing, converting, or editing PDFs and images).

We want to be fully transparent about how uploaded files are handled:

• Files are processed temporarily for the sole purpose of performing the requested tool function.
• We do not store, retain, or archive any files you upload beyond the time required to complete the processing.
• Files are not shared with any third parties.
• Files are not used to train any AI or machine learning models.
• We strongly recommend that you do not upload documents containing sensitive personal information, confidential business data, or legally privileged content.

All file processing is designed to be completed and cleared within the same browser session. You are responsible for the content of any files you choose to upload.

4. Why We Collect Information

We collect and use your information for the following legitimate business purposes:

• Responding to enquiries and messages submitted via our Contact Form
• Providing customer or user support
• Processing and following up on tool requests
• Improving existing tools based on user feedback
• Understanding user requirements to build better products
• Communicating with you regarding your submitted requests
• Processing Premium Tool orders and managing access to purchased products
• Managing professional service projects and client communications

We do NOT:

• Sell your personal information to any third party
• Rent or lease your personal information
• Share your personal information with third parties for advertising or marketing purposes

4.1 Paid Services, Premium Tools, and Commercial Transactions

Hemiley may offer certain professional services and Premium Tools for a fee. These may include web development services, access to third-party AI-powered tools and software subscriptions, and other offerings listed on the Platform from time to time.

Where a product or service is chargeable, Hemiley may collect or receive information necessary to manage the commercial relationship, such as billing details, transaction references, quotation or invoice information, and communications relating to the service or order.

If payment processing is handled by a third-party payment provider, that provider may collect and process payment information under its own privacy policy and terms. Hemiley does not intend to collect more payment information than is reasonably necessary for the relevant transaction.

Important: When you purchase a Premium Tool through Hemiley, you are purchasing access to a product developed and operated by a third-party provider (e.g., OpenAI, Anthropic, ElevenLabs, etc.). Your use of that product will also be subject to that provider's own privacy policy and terms of service.

4.2 Consent and Withdrawal

When we rely on consent, that consent must be free, specific, informed, unconditional, and unambiguous, and it must be given by a clear affirmative action. We do not treat a pre-ticked box, silence, or acceptance of the Terms as consent to process personal data.

The notice shown with a consent request describes the personal data and the purpose. You may withdraw consent at any time, with ease comparable to giving it:

• Analytics: use Privacy choices on any page and select Refuse.
• Forms and other processing: email support@hemiley.com or use the data rights page.

Withdrawal does not affect processing that was lawful before the withdrawal. After withdrawal, we stop the processing that depended on that consent, unless a law requires us to retain the data.

Some processing does not use consent. If you voluntarily give us personal data for a stated purpose — for example, the details in an enquiry — we may process it for that purpose. You can tell us not to, using the same contact routes above.

5. Data Retention

We retain personal information submitted through our forms only for as long as is necessary to fulfil the purpose for which it was collected:

• Contact and Request a Tool form submissions are retained for up to 12 months from the date of submission, or until the matter is resolved, whichever is sooner.
• Tool request submissions are retained for up to 12 months to allow us to track progress and follow up as needed.
• Automatically collected analytics data (aggregated and non-identifiable) may be retained for up to 26 months in line with Google Analytics default settings.
• Information relating to paid services or Premium Tool orders, including commercial records, quotations, invoices, and transaction records, may be retained for as long as reasonably necessary to provide the service, maintain business and accounting records, resolve disputes, comply with legal obligations, or enforce applicable agreements.

We erase personal data when the purpose for which it was collected is no longer served, unless the law requires us to keep it. After the applicable retention period, personal information is securely deleted or anonymised. You may request earlier deletion at any time — see Section 10 and the data rights page.

6. Cookies and Tracking Technologies

6.1 What Are Cookies?

Cookies are small text files placed on your device when you visit a website. They help the website recognise your device and remember certain information about your visit, making your experience smoother and more personalised.

6.2 How Hemiley Uses Cookies

We use cookies for the following purposes:

• Website Functionality: To ensure the Platform works correctly across all features and tools.
• Performance Monitoring: To detect and resolve issues that may affect the speed or availability of our tools.
• Analytics: To understand how users interact with our Platform (e.g., which tools are used most, how long users stay, where they come from).
• Improving User Experience: To identify areas where the Platform can be made better and more intuitive.

6.3 Analytics cookies need consent

Cookies and similar identifiers used for analytics are personal data when they can be linked to you. We load Google Analytics and Google Tag Manager only after you choose Allow in the analytics notice. If you choose Refuse, those tags are not loaded.

You can withdraw that consent at any time with the Privacy choices control on any page. Refusal and withdrawal use the same control as allowing analytics. You can also block or delete cookies in your browser. Disabling cookies that the tools need to function may affect those features.

6.4 Do Not Track (DNT) Signals

Some browsers offer a "Do Not Track" (DNT) setting. Our Platform does not currently respond to DNT signals. Analytics run only when you allow them, as described in Section 6.3.

7. Analytics Services

We use Google Analytics and Google Tag Manager only after you allow analytics. These services may collect pages visited, session duration, general location, device and browser information, and traffic sources. If you refuse, we do not load those tags.

This data is collected in an aggregated form and is used exclusively to improve the Platform's performance and user experience. We do not use analytics data to identify individual users.

8. Third-Party Services and International Data Transfers

To operate and maintain the Platform, Hemiley may use trusted third-party service providers for web hosting, content delivery, analytics, performance monitoring, and payment processing.

In connection with Premium Tools, we act as a facilitator to provide you with access to products and subscriptions from third-party providers. Those providers operate independently and under their own privacy policies.

These third-party providers may be located outside India, including in the United States and in the European Economic Area. Under the Digital Personal Data Protection Act, 2023, personal data may be transferred outside India except to any country the Central Government restricts. We do not transfer personal data to a restricted country.

We ensure that any such transfers are carried out with appropriate safeguards. We do not allow third-party service providers to use your personal information for their own marketing or advertising purposes.

9. Data Security

We take reasonable technical and organisational measures to protect your personal information from unauthorised access, loss, misuse, or disclosure, as required of a Data Fiduciary. These measures include:

• Secure data transmission protocols (HTTPS/SSL)
• Access controls limiting who can view submitted information
• Use of reputable third-party hosting and service providers

However, please be aware that no online platform or internet transmission is 100% secure. While we strive to protect your personal information, we cannot guarantee absolute security.

Personal Data Breach

If we become aware of a personal data breach, we will intimate the Data Protection Board of India and each affected Data Principal without delay. The intimation to you will describe, to the extent known, the nature of the breach, the data affected, the likely consequences, the measures we have taken, and the steps you can take. It will also include the contact details in Section 13.

10. Your Rights

If you are in India, the Digital Personal Data Protection Act, 2023 gives you these rights as a Data Principal:

• Right to access: a summary of the personal data we process and the processing activities, and the identities of other Data Fiduciaries and Data Processors with whom we have shared it.
• Right to correction and erasure: correction, completion, or updating of inaccurate or incomplete personal data, and erasure unless retention is required by law.
• Right to withdraw consent: withdrawal of consent, with ease comparable to giving it.
• Right to grievance redressal: a readily available way to raise a grievance, described in Section 13.
• Right to nominate: you may nominate another individual to exercise your rights if you die or become unable to exercise them.

Users in the European Economic Area may have additional rights under the GDPR, including data portability and the right to object. Users in the United States may have additional rights under applicable state laws.

Use the data rights page or email support@hemiley.com. We respond within 30 days. Please use this grievance process before complaining to the Data Protection Board of India.

11. Compliance With Applicable Laws

Hemiley is operated from India and processes personal data in line with the Digital Personal Data Protection Act, 2023 and the Digital Personal Data Protection Rules, 2025. Where they apply, we also have regard to the General Data Protection Regulation and the Children's Online Privacy Protection Act.

12. Children's Privacy

A child, under the Digital Personal Data Protection Act, 2023, is a person who has not completed 18 years of age. Hemileyis not directed at children. We do not knowingly process a child's personal data, and we do not track, behaviourally monitor, or target advertising at children.

Do not submit personal data if you are under 18. If you are a parent or guardian and believe we have your child's personal data, contact us. We will erase it.

13. Contact Person and Grievance Redressal

Questions about how we process personal data, and grievances about that processing, can be sent to the person who answers for Hemiley:

We acknowledge a grievance within 48 hours and respond within 30 days. That period is the published response time for our grievance redressal system.

If you are not satisfied after using this process, you may complain to the Data Protection Board of India.

14. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make changes, we will update the "Last Updated" date at the top of this page. Your continued use of the Platform after any changes constitutes your acceptance of the updated policy.

15. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact us: